Policies

No Shows

Will be called to reschedule their appointment. Considered a no show if 15+ minutes late. (Appreciate a call to let us know if running behind, no longer coming, etc)

Cancellations

Ideally 24 hours notice, or first thing in a.m. for morning appointments, or during lunch break (12-2) for afternoon appointments

Payment

Expected at time services are rendered, in full. Estimates available for all services upon request. No payment plans available. Recommend Care Credit as a payment option for owners. Or Pet Insurance.
Care Credit: http://www.carecredit.com/

Emergencies

For our clients experiencing emergencies during normal business hours please call us (if possible) to notify us that you are coming.

Mon – Tue:  7:30am – 6:30pm
Wed – Fri:  7:30am – 6:00pm
Sat:  7:30am – 11:00am

After business hours please contact:
Orchard Park Veterinary Medical Center
http://www.opvmc.com/
Veterinary Emergency Clinic
http://petemergencybuffalo.com/

Please note our phone is NOT setup to accept voice messages. You can contact us via Facebook Messenger (https://www.facebook.com/CountrysideVetClinic?rf=162736437115431) or our contact page and we will do our best to respond within 24 hours.